supply chain agent

Your supply assurance AI agent

Continuously monitor every order, lane, and supplier — and resolve disruptions before they reach your customers.

Meet the supply assurance agent

What the supply assurance agent does on its own 

Claude responded: The Supply Assurance agent monitors every purchase order and calls your suppliers directly the moment a delivery falls behind — securing a revised date, loggin…

Monitors every purchase order and calls your suppliers directly the moment a delivery falls behind — securing a revised date, logging the transcript, and closing the loop without you lifting a finger. Every negotiation runs on your terms: language, contacts, regional settings, and order thresholds configured exactly how your supply chain operates.

Learns

Monitors

reads

Approves 

decides

Negotiates 

Acts

Executes

what your team gets back

OTIF, supplier response time, planner hours recovered 

01

One view of your entire PO portfolio

Total POs, delayed orders, calls in queue, active calls — all live, in one place. Your team knows exactly where every order stands, without opening a spreadsheet or navigating multiple ERP screens.

02

Delays caught before they compound

The moment a PO falls behind its confirmed delivery date, it surfaces — ranked by supplier, delay, and order value.

03

Manual planning out and optimization in

Your supplier is contacted directly, delivery delay negotiated, revised date logged. No manual follow-up required.

04

Every negotiation on record

Full transcript available the moment the call ends — resolution, revised date, sentiment. Complete audit trail, zero manual note-taking.

05

Your team stays in control

Join any live call. Review queued calls before they go out. The routine is handled — your planners focus on the exceptions

how it works

From delayed PO to confirmed date automatically

Layer 1

Inputs

Open PO data, supplier contacts, language and regional settings, ASN status, and negotiation history.

Layer 2

Logic

Delay detected, call queued, supplier contacted, revised date negotiated, outcome captured, exceptions routed.

Layer 3

Acts

Command Center updated, delayed queue ranked, revised commitment logged with full transcript, escalations sent to buyer or planner.

Layer 4

Human checkpoints

Review or pull queued calls before they go out. Join any live call. Override or cancel at any stage.

From Data to Decision to done

Trust, governance, and
human-in-the-loop

The Supply Assurance agent calls your suppliers the moment a delivery falls behind — securing a revised date, logging the transcript, and closing the loop automatically.

  • Monitors every PO in real time
  • Calls suppliers directly when delays are detected
  • Negotiates revised dates and logs full transcripts
  • Runs on your terms: language, contacts, thresholds, and regional settings fully configurable
Integrations

Fits the stack you already run

Retently

Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua ut.

Qualaroo

Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua ut.

Recurly

Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua ut.

PostHog

Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua ut.

LinkedIn Ads

Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua ut.

Mailgun

Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua ut.

Iterable

Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua ut.

Google Sheets

Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua ut.
real CUSTOMER OUTCOMES

Supply chain leaders are resolving delays they used to chase

Real results from teams who’ve moved delay resolution off their plates.

“Athena transformed our decision-making process. What once took hours now happens in minutes — with accuracy and reliability we didn’t have previously. Athena’s proactive insights ensure our teams stay informed, enabling faster action to mitigate risks and maintain production flow.”

Senior Supply Chain Leader
Decrease in time spent calling suppliers
0 %
Uncovered in deadstock
$ 0 M
Time to first live value
0 wks
Trusted by Supply Chain Leaders
Ashok LeylandBrock Air Products, IncCM BuckDaimlerExtract ProductionHOS Global FoodsJCBLeader PromosMedtritionMidway Industrial SupplyMothersonNassau ProvisionsNutmeg Spice CompanyOrthoFeetRiley SalesSK SalesWinston Products
how it compares

What changes when the follow-up never falls through

vs. manual follow-up.

Your buyers can handle a fraction of the queue before the day ends. Athena runs all of it — in parallel, without losing track.

vs. email-based outreach.

Emails get buried. Athena calls, gets a commitment, captures it, and moves on — transcript included.

vs. doing nothing.

Every unresolved delayed PO is expedite spend or a customer escalation waiting to happen. We baseline the cost at setup so the ROI uses your numbers.

Still have questions?

Everything you need to know before you get started.

How long does implementation take

A typical pilot is 6–8 weeks: 2 weeks of data integration, 2 weeks of policy configuration, 4 weeks of shadow mode before the agent takes any autonomous action.

Open orders, supplier master, in-transit and ETA data, and your last four quarters of disruption history for baselining. We can run on partial data and add sources as you go.

SOC 2 Type II, ISO 27001, regional data residency available. Data is encrypted in transit and at rest. We do not train models on your data without explicit opt-in.

Inside policy guardrails, every action has a one-click reversal. Outside policy, the agent only proposes — humans approve. The audit log makes post-mortems straightforward.

No. It removes chase work — confirmations, status updates, expedite paperwork — so planners can spend time on strategic supplier work and the conversations that need a human voice.

Tiered by order volume monitored, with a usage-based component for autonomous actions. Pilot pricing is fixed

Still have questions?

A 30-minute demo answers them faster than any FAQ.