Nov 22, 2019

Top Tech Trends to Watch in 2020

With digital transformation, 5G implementation, automation, and data accessibility top of mind for the modern day business, 2020 won’t disappoint as existing technologies evolve and new emerge. Here is a hot take on the top trends to watch as we gear up for the new year that is sure to be filled with innovation and the digital transformation of enterprises.


According to a study by Gartner, by the year 2020, over 40% of data-based tasks will be automated with no sign of adoption slowing. This top trend ecompasses the use of technology to automate tasks that once required humans, with the goal of incorporating AI-driven decision making across an organization. This includes analytical components that accomplish things like data discovery, analysis, design, automation, measurement, monitorization, and reassessments.

Data Democratization

Democratization of technology and data, also referred to as “citizen access,” gives the average user easy access to technical and/or business insights. Organizations that implement a democratization strategy save significantly on extensive and expensive training of their workforce.

AI-Powered Voice Commands

The rise of the AI voice assistant within organizations continues to grow in adoption as businesses strive to make more informed and intelligent decisions that have significant impact on operations, customer service, and sales. In fact, comScore predicts 50% of all searches will be done by voice in the new year.

Predictive Modeling

With the help of predictive modeling, any organization can use past and current data to accurately forecast trends and behaviors second, days, or years into the future. As a result, organizations can reach their goals faster and more efficiently and attract, retain and nurture their most valued customers.

Conversational Analytics and Natural Language Processing (NLP) 

Another Gartner study predicts that by the year 2021 over 50% of analytical queries will either be generated via search, natural language processing, or will be automatically generated. This trending technology gives business people an easier way to ask questions about data and in turn, receive an explanation of the insights. Check out our use case video on the impact conversational AI has in a warehouse setting to see it in action!

Are you a company looking for ways to empower your users with real-time insights and actions through conversational AI? Contact us here to learn how we may be able to help.

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