Challenges: Manual Tracking, Scattered Systems, and Production Disruptions
Daimler, a global commercial vehicle manufacturer, faced frequent production disruptions due to manual tracking, delayed reports, and data scattered across multiple systems. Limited visibility and outdated insights made it difficult to respond quickly to supply chain risks, resulting in inefficiencies and high operational costs.
Solution: Unified Decision Intelligence with Athena
AI-Driven Supply and Demand Planning
Athena integrates data from multiple systems—demand forecasts, production schedules, inventory, purchase orders, and shipping notices—to update supply needs and recalibrate forecasts in real time, reducing inventory waste and improving cash flow as delivery windows shrink by nearly 50%.
Automated Critical Parts Tracking
What once took three people hours each day is now fully automated. Athena consolidates and analyzes data overnight, delivering personalized risk reports to supplier managers, regional leaders, and VPs each morning — clearly identifying at-risk parts, responsible suppliers, and recommended corrective actions.
Proactive Alerts and Supplier Coordination
Athena directly contacts suppliers to confirm urgent shipments and continuously updates internal teams with real-time information — ensuring alignment and preventing unexpected disruptions that could halt production lines.
Natural Language Queries
From high-level performance metrics to granular risk identification, Athena empowers users to ask questions in natural language — without IT support — and receive instant, actionable insights.
Solution: Unified Decision Intelligence with Athena
| Before ConverSight | After ConverSight |
|---|---|
| Manual tracking and scattered systems delayed supply chain visibility | Real-time data integration delivered proactive insights across systems |
| Supply chain risks went unnoticed until they caused disruptions | Athena automated risk detection and alerted teams before issues impacted production |
| Daily effort spent manually tracking critical parts across suppliers | Automated reports delivered targeted updates to relevant teams for immediate action |
| Decision-making was delayed by lack of timely data and system access | Natural language queries empowered faster, data-driven responses without IT support |
Athena transformed our decision-making process. What once took hours now happens in minutes — with accuracy and reliability we didn’t have previously. Athena’s proactive insights ensure our teams stay informed, enabling faster action to mitigate risks and maintain production flow.
Senior Supply Chain Leader, Daimler
Industry
Automotive Manufacturing
Company Type
Public
ERP
SAP
