Privacy Policy

Effective Date: 4/11/2025

ConverSight Inc. (“ConverSight”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://conversight.ai), use our services, attend events, or otherwise interact with us. This policy also explains your rights and how you can exercise them.

1. Information We Collect

1.1 Information You Provide to Us

  • Account Information: When you register for our services, we collect your name, email address, phone number, company name, and password.
  • Profile and Preferences: You may also choose to add a profile photo or specify preferences.
  • Billing Information: If you purchase a subscription or service, we collect billing and payment information (e.g., credit card details, billing address).
  • Communications: We collect information when you communicate with us via forms, emails, surveys, chats, or support tickets.
  • Job Applications: If you apply for a job, we collect resume and application information.

1.2 Information We Collect Automatically

  • Usage Data: We collect information about how you use our site and services, including pages viewed, links clicked, session time, referring URLs.
  • Device and Browser Info: Includes IP address, browser type, operating system, device identifiers, screen resolution.
  • Cookies and Tracking: We use cookies, beacons, and similar technologies to recognize you, customize experiences, analyze usage trends, and enable certain features.

1.3 Information from Third Parties

  • Partners and Vendors: We may receive personal information from marketing partners, ad platforms, CRM tools, or integration partners.
  • Social Media: If you log in through a third-party (e.g., LinkedIn or Google), we may collect profile information as permitted.

2. How We Use Your Information

  • To Provide Services: Deliver services, manage accounts, personalize experiences.
  • To Communicate: Send service notifications, administrative emails, transactional messages (e.g., invoices, renewals), and respond to inquiries.
  • Marketing Communications: With your consent or based on legitimate interest, we may send newsletters, promotional emails, or surveys. You can opt out anytime.
  • To Improve Services: Analyze usage trends, debug issues, test new features, train machine learning models.
  • To Ensure Security: Detect and prevent fraud, spam, abuse, and ensure system integrity.
  • To Meet Legal Requirements: Comply with regulatory obligations, enforce terms, and respond to lawful requests.

3. Legal Bases for Processing (GDPR)

We process personal data under the following legal bases:

  • Consent – for optional features and communications.
  • Contractual Necessity – to deliver our services.
  • Legitimate Interests – for business operations, analytics, marketing (where not overridden by your rights).
  • Legal Obligations – for compliance with laws.

4. How We Share Your Information

  • Service Providers: Hosting, cloud infrastructure, analytics (e.g., Google, AWS), email delivery (e.g., SendGrid, HubSpot), CRM, support tools.
  • Integration Partners: When you enable third-party integrations (e.g., Slack, Salesforce), data may be shared as needed.
  • Affiliates and Business Transfers: With affiliated companies or in connection with a merger, acquisition, or sale.
  • Legal Requirements: When required by law, subpoena, or to protect rights and safety.

We do not sell personal information.

5. International Data Transfers

Your information may be stored and processed outside your country. We use Standard Contractual Clauses and other legal mechanisms to ensure adequate protection.

6. Retention and Security

We retain personal data only as long as needed for the purpose it was collected. We use encryption, access controls, regular security audits, and pseudonymization where appropriate.

7. Your Rights and Choices

You have the following rights depending on your location:

  • Access, correct, or delete your data
  • Object to or restrict processing
  • Withdraw consent
  • Portability
  • Lodge a complaint with a data protection authority

To exercise these rights, email [email protected].

8. Marketing and Transactional Emails

  • Marketing Emails: You may opt out of marketing emails at any time using the unsubscribe link.
  • Transactional Emails: These include service updates, security alerts, billing notices, and are necessary for service delivery. You cannot opt out of these unless you cancel your account.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies for several purposes:

  • Essential Cookies: Necessary for the operation of our website and services.
  • Performance Cookies: Help us understand how users interact with our site.
  • Functionality Cookies: Remember your preferences and settings.
  • Targeting Cookies: Used for marketing and advertising based on your browsing behavior.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may impact your experience.

We also honor “Do Not Track” signals where applicable.

10. California Privacy Rights (CCPA)

Under the CCPA, California residents may:

  • Know what personal information we collect and share
  • Request deletion
  • Opt out of sale or sharing of personal info (note: we do not sell personal info)
  • Receive equal service even after exercising rights

To make a request, email [email protected].

11. Children’s Privacy

Our services are not for children under 13. We do not knowingly collect data from minors. Contact us if you believe we have mistakenly collected data.

12. Policy Updates

We may update this policy occasionally. We’ll notify you via email or site banner if there are material changes. Updated policies will always be accessible at https://conversight.ai/privacy-policy.

13. Contact Us

ConverSight Inc.
1220 Waterway Blvd, Indianapolis, IN, USA, 46202
Email: [email protected]