50% reduction in manual workload 
10x faster supplier updates
2x supplier coverage per managerChallenges: Manual Follow-Ups, Limited Visibility, and Inefficient Scaling
Mahindra, a global automotive leader with $16 billion in annual revenue, faced challenges managing thousands of suppliers across the region. Relying on manual follow-ups via calls and emails resulted in delayed risk identification, limited visibility, and scaling difficulties. To solve this, Mahindra sought an advanced solution for automated communication, proactive risk detection, and enhanced scalability.
Solutions: ConverSight Decision Intelligence
Automated Supplier Check-ins and Real-Time Risk Alerts
Automated Insights
Athena automatically checks delivery status with each supplier every morning, records their responses, updates the ERP in real time, and escalates any delays or issues to the appropriate contacts.
Proactive Risk Detection & Escalation
By analyzing open orders, shipping schedules, and current inventory, Athena identifies potential supply risks early and sends timely alerts before the workday begins.
Scalable Supplier Management
With routine supplier follow-ups handled by Athena, each team member can now manage twice as many suppliers efficiently, improving scalability without additional workload.
Real-Time Alerts and Forecasting Integration
Athena uses historical trends, open orders, and inventory data to forecast possible delays and shares daily action plans, enabling teams to respond proactively.
Athena transformed our supplier operations. By automating daily check-ins and flagging at-risk suppliers early, we’ve doubled our supplier coverage while reducing workload. It’s like having a thousand smart assistants working around the clock.
Senior Procurement Leader, Mahindra
Industry
Automotive & Manufacturing
Company Type
Public
ERP
SAP
