Challenges

A leading outfitter of cowboy boots and western apparel was fulfilling a large volume of e-commerce orders at stores instead of warehouses. This resulted in increased shipping and holding costs, as well as lower profitability on e-commerce orders. The company needed Market Basket Analysis to decide on key products that needed to be stored in warehouses.

With a desire to implement an accurate and responsive inventory plan, the customer was searching for a solution that could provide instant and proactive alerts on their SKUs. With the addition of ConverSight, decision makers gained visibility into their inventory and inventory plan, armed with actionable data to make decisions on the fly.

Solution

ConverSight produced forecasting metrics and Market Basket Analysis to drill down into the customer’s SKUs and find relationships between products and shipment schedules. ConverSight’s conversational AI assistant, Athena, produced data visualizations that gave decision makers insight across their company and supply chain.

Proactive insights into materials – With ConverSight, the customer received proactive and automated insights into raw materials status, giving stakeholders a view at procurement and how to best manufacture and ship products.

Drill down analytics – Detailed visibility into procurement and sales analytics, giving the customer a complete and analytical look at how their products are performing.

Improved customer delivery – With the right pieces in place, the customer was able to improve their customer delivery experience, and in turn, their customer satisfaction and revenue.

Impact

ConverSight armed the customer with instant and proactive information on their inventory plan, and automated timely and intricate tasks to simplify processes. The customer increased their on-time fulfillment for e-commerce orders from the warehouse, streamlining their production process for the future.

Since the initial deployment, the customer has gained:

• Smart Forecasting: Produced key metrics and proactive insights on inventory for reduced inventory costs.
• Improved Order Management: Analyze customer purchasing patterns across your SKU’s to understand and fulfill true consumer demand.

• On-time customer delivery: In-depth analytics and proactive Insights allowed for Instant visibility Into potential supply disruptions, keeping deliveries on time.

With the adoption of ConverSight, distributed teams were able to align, enabling cross functional empowerment, visibility & collaboration.

For more information about how ConverSight can slash inventory costs and reduce stockouts, request a demo today.