Challenges: Manual Follow-Ups, Limited Visibility, and Inefficient Scaling
Mahindra, a global automotive leader with $16 billion in annual revenue, faced challenges managing thousands of suppliers across the region. Relying on manual follow-ups via calls and emails resulted in delayed risk identification, limited visibility, and scaling difficulties. To solve this, Mahindra sought an advanced solution for automated communication, proactive risk detection, and enhanced scalability.
Solutions: Automated Supplier Check-ins and Real-Time Risk Alerts with AI
Automated Insights
Athena automatically checks delivery status with each supplier every morning, records their responses, updates the ERP in real time, and escalates any delays or issues to the appropriate contacts.
Proactive Risk Detection & Escalation
By analyzing open orders, shipping schedules, and current inventory, Athena identifies potential supply risks early and sends timely alerts before the workday begins.
Scalable Supplier Management
With routine supplier follow-ups handled by Athena, each team member can now manage twice as many suppliers efficiently, improving scalability without additional workload.
Real-Time Alerts and Forecasting Integration
Athena uses historical trends, open orders, and inventory data to forecast possible delays and shares daily action plans, enabling teams to respond proactively.
ConverSight Supply Chain Intelligence
| Before ConverSight | After ConverSight |
|---|---|
| Manual supplier follow-ups via calls and emails | Daily automated supplier check-ins with real-time ERP updates |
| Limited visibility into supply chain risks and shipment delays | Proactive alerts on potential risks based on order, shipping, and inventory data |
| Procurement teams could only handle a limited number of suppliers | Supplier coverage per manager doubled without increasing workload |
| Delays in escalation and action due to late identification of disruptions | Real-time escalation of delays and supplier issues before the start of the workday |
Athena transformed our supplier operations. By automating daily check-ins and flagging at-risk suppliers early, we’ve doubled our supplier coverage while reducing workload. It’s like having a thousand smart assistants working around the clock.
Senior Procurement Leader, Mahindra
Industry
Automotive & Manufacturing
Company Type
Public
ERP
SAP
