Challenges

A world leader In production of vision therapy products was challenged with a growing number of backorders due to poor visibility on inventory resulting in increased shipping costs and delayed ship times. The sales department was strained by maintaining manual processes and inputs that were time consuming, making it difficult to identify top selling products in real-time. Purchasing teams lacked visibility into real-time updates related to price increases, making it difficult to compare pricing between vendors.

As resource networks continue to reel from pandemic-era and other challenges, the customer was searching for a solution that could optimize their diverse inventory and give visibility into their operations. With the addition of ConverSight, the customer was provided real-time insights into critical areas.

Solution

ConverSight provided access to data that would have otherwise gone under the radar. Conversational analytics gave users a way to interact with AI and produce insights into their data.

Democratized data – With ConverSight, the customer gained access to critical insights and data that they never would have been able to access without AI.

Personalized Insights – ConverSight provided personalized insights based on roles and department, securing the customer’s data and increasing collaboration across the company.

Higher visibility – Key stakeholders and leaders were able to see critical happenings in their inventory and sales departments, helping them to make critical decisions when the time arose.

Impact

ConverSight breaks down the siloes of information and gives users a way to access hard-to-reach data from across their departments. By integrating data into one source, ConverSight can provide a 360 degree view into your inventory processes and provides recommendations on how to better optimize.

Since the initial deployment, the customer has gained:

• Conversational Analytics: Seamless deployment of ConverSight’s AI assistant on top of Natural Solution’s ERP system to access valuable information through simple questions.
• Real-time Insights: Provided a real-time 360 degree view of inventory statuses in mobile and web interfaces.
• Personalized Dashboards: Generated personalized dashboards with key metrics and uncovered insights, shareable with key stakeholders and collaborators.

For more information about how ConverSight can slash inventory costs and reduce stockouts, request a demo today.